Are you using LDAP users or local user accounts? Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. To view NetExtender routes, tap the Routes tab. An i386-compatible Linux distribution is required, along with Sun Java 1.6.0_10+. Click Trust. Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again. When trying to connect, I get an error listed in paragraph 2 of my question. 7. 7. The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN Server field. You need to know the cause of the problem. To display the routes that NetExtender has installed on your system, click the Route Information option in the system tray menu. I am leaning towards and MTU issue. If the NetExtender service running on the smartphone has a problem or has stopped running, the following screen is displayed. Supply a beginning client IPv4 address in the Client Address Range Beginfield. Go to Network connections to check if the SonicWALL SSL-VPN NetExtender Dialup entry has been created, if not, reboot the machine and install NetExtender again. To continue this discussion, please ask a new question. To view the NetExtender routes, select the Routes tab in the main NetExtender window. 3. To generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report. We've not had to use the domain\username format before. Under User<Setting|Authntication|Disable Case Sensitive Usernames. Too add commands, scroll to the bottom of the file. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. To configure NetExtender profiles and preferences, including proxy servers, on your Android smartphone, perform the following steps: 1. My other locations are not involved in this. Entering your credentials here causes NetExtender to save them, so that you can automatically connect to the proxy server during subsequent logins without being prompted for credentials. The Allowed Sites - Software Installation dialog displays, with the address of the Virtual Office server in the address field. The following sections describe how to use NetExtender on the various supported platforms: Installing NetExtender Using the Mozilla Firefox Browser, Installing NetExtender Using the Internet Explorer Browser, Launching NetExtender Directly from Your Computer, Configuring NetExtender Connection Scripts, Verifying NetExtender Operation from the System Tray, Using the NetExtender Command Line Interface, Installing and Using NetExtender for Windows Mobile, Installing NetExtender on Android Smartphones, Using NetExtender on Android Smartphones, Installing NetExtender Using the Mozilla Firefox Browser. Open MMC and click File then Add or Remove Snap-ins. Checking Status, Routes, and DNS Settings. To view NetExtender version information, select the About option. Troubleshooting: User cannot log in the firewall. | SonicWall The system tray menu displays the default route and the associated subnet mask. 4. If problem still exists, obtain the following information and send them to support: Navigate to Network connections to check if the Dell SonicWALL SRA NetExtender Dialup entry has been created. Then the user can no longer browse the server. Can you try a different, known working, account, from their location? "Error 802.11n SP SSID (already in use)" while configuring - SonicWall To have NetExtender automatically connect when you start your computer: Select the appropriate connection profile from the drop-down menu. Sonicwall NetExstender not connecting [Package Issue]: SonicWALL.NetExtender Fails to Upgrade #58899 - Github Ok, did you try tunneling in to her pc and seeing what happens? Go to VPN > Settings page, Edit the GroupVPN (WAN GroupVPN on SonicOS Enhanced). The Packet Monitor Feature on the SonicWall is one of the most powerful and useful tools for troubleshooting a wide variety of issues. Downloading and running scripted ActiveX files must be enabled on Internet Explorer. Having an incorrect bind is the most common reason for seeing Authentication Failed when you have LDAP Setup 1. 10. 1996-2023 Experts Exchange, LLC. To sign in, use your existing MySonicWall account. Connection Manager compatibility mode - This mode is enabled by default to make NetExtender Mobile work with applications calling the Microsoft Connection Manager API. The netextender logs show no errors or events but for the user to gain access again to the server they must disconnect and reconnect via netextender and they are good to go until they attempt to upload something again. So if you've tried from more than one ISP and more than one machine, that would certainly rule out it having anything to do with their modem or speed upgrade. NetExtender is also compatible with the Mac OS X Lion 10.7. Type your old password into the Current Password field, then type a new password into the New password field and again into the Type it again field. reason not to focus solely on death and destruction today. To open a Web site in your default browser, enter a command in the following format: 11. 2. That was it. I have had this message pop up for one of my old clients I still do support for and I am still the Admin for on their 365 system. Very quick help and he gave me a lot of options to help resolve the issue. A mixture between laptops, desktops, toughbooks, and virtual machines. For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. We are a current VMw Hello! What changed since it worked: ISP upgraded speed and replaced the modem. PDF SonicWall Global Management System MANAGE SSL VPN Administration When no data is currently passing, the arrows appear gray. Click the Trusted Sites icon and click the Sites button to open the Trusted sites window. When NetExtender completes installing, the NetExtender Status dialog displays, indicating that NetExtender successfully connected. Configuring NetExtender Advanced Properties. NetExtender Troubleshooting - SonicWall If this box is unchecked, users can log in simultaneously with the same username and password. 2. Configuring NetExtender Packet Capture Properties. I love computers. To use NetExtender on your MacOS system, your system must meet the following prerequisites: To install NetExtender on your MacOS system, perform the following tasks: 1. When launching NetExtender from the web portal, if your browser is already configured for proxy access, NetExtender automatically inherits the proxy . Obtain the following information and send them to support. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. Within the NetExtender Properties dialog box, click the Advanced heading in the menu on the left panel. NetExtender Mobile supports the ability for users to change passwords. ISP claims no other changes were made and they don't block anything at modem level, What didn't change: no configuration on sonicwall were changed, 1. create new user at location A sonicwall, 2, connect to location A from other locations across internet (read: different ISPs), 3. connect to location A using different computers from different locations across internet. Note The NetExtender client will report an error message if the provided domain is invalid when you attempt to connect. Select Minimize to the tray icon when NetExtender window is closed to have the NetExtender icon display in the system tray. We have two different clients on each of our remote users workstations in case of issues with one client. 12. Typically, PINs are required to be 4 to 8 digits. 9. The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. Select HTTP or HTTPS at the User Login option. When NetExtender is installed, you may be prompted to restart your device. NetExtender will connect at this point, unless there is a problem or error. SonicWall NetExtender Will Not Log In With User Credentials But Will Overwrite the previous log when NetExtender starts - Maintains a single NetExtender log file that is overwritten with each new NetExtender session.