Waste collection is literally a joke here. The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. Verified account Protected Tweets @; Suggested users It has agreed to carry out these recommendations. The worst council complete money grabbers! It looks filthy and affects everyones mental health. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. You can find contact details for Merton Council above. Get the latest news and information about the topics that interest you, straight to your inbox. London Borough of Merton. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) It has sought to blame Miss T rather than accept responsibility for its own failings. really sad! During our investigation, the Council apologised to Mr X and cancelled his care costs. Waste and Recycling - Melton Borough Council. Litter breeds litter. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. Ms C complained that her personal budget is not enough to pay for the home care she needs. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Merton is divided into 20 wards, each electing three councillors. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. appeal against the decision to exempt any part of your request, you should Contact Us | Merton directories 5 0 obj Report a fallen tree or other tree problem. Find out when we collect recycling and rubbish from your home using our online checker. If you have a complaint about the editorial content which relates to "I hate it. I have tried to follow the correct procedures but this has been unsuccessful. The officer dealing with your request has asked for clarification on the In response to questions, the x[raf7xJ}HHM If you have copied us in on your response to an FOI request, we will store The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. It has agreed to pay Ms M 350 for the avoidable distress caused. Comments are moderated so may not appear immediately. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. attachment. We aim to respond to all requests under New Customers. Established in 2008. <> If you subscribe to the garden waste collection service you can find your collection days using the link above. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Those ads you do see are predominantly from local businesses promoting local services. Comments have been closed on this article. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. 0. Merton Council should be scrutinised for the poor procurement of . The findings don't paint a pretty picture for Merton. Rubbish Collections . Separate rights of appeal. Bins, recycling and commercial waste | Royal Borough of Kensington and contact the editor here. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Regulations 2004 within 20 working days. and a limited company (03277032). Find out how we combat fake reviews. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! As a subscriber, you are shown 80% less display advertising when reading our articles. Address. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. Information provided by various external sources. Categories . Report a problem with this page. About this website S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. This website and associated newspapers adhere to the Independent Press Standards Organisation's Council Tax is too high just compared to Wandsworth council which is just neighbouring. Complaints are only taken about waste on public land. Contact the Web Team Haydons Road parade looks revolting, worse than ever.". SocietyWorks Ltd A Gannett Company. It has agreed to apologise and pay her 250. In this conversation. New customers. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. DONT go there unless you've taken CALMING pill. You can also appeal to the Information Commissioner at: Information The Ombudsman has found fault with the way the Council had dealt with Ms C's case. As such, no further action is required and I have closed your complaint down. PDF Further submissions about Waste, recycling and street cleaning Call Out of hours emergency on 020 8543 9750. Merton Nuisance Complaints - a Freedom of Information request to Merton You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. 07/11/2019 - Standards and General Purposes Committee (Item 7). Smelly nappies anyone? Update on recycling and rubbish collections. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. Download . The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Ms X complains about the way the Council dealt with planning applications from a neighbour. a method to determine when complaints were chasing progress on We are holding Borough and Parish Elections on 4 May. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Report all other trolleys to us as fly-tipping. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. The Council has agreed to apologise and backdate a recent increase in her personal budget. If you fly-tip you could be sent to prison and receive a large fine. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. council cannot take complaints about accumulation of rubbish/waste on Are you the owner of any commercial copyright on this page? The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. Merton and Veolia respond to rubbish complaints If you have any complaints regarding this post kindly . <>stream Help us improve our site by giving feedback. Extortionate parking costs, up to 23:00 hours, 5 days a week. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. A Gannett Company. However it was noted that the number Complaints process - Newham Council Environmental Health: 020 8545 3212. RESOLVED: That Members noted Update on recycling and rubbish collections | Merton Council Newsroom There is no empathy or support from Merton! You get rats and mice due to the flytipping. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . is a registered charity in England and Wales (1076346) Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. The Council will consider this issue for every future application in this CPZ. endobj Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. They don't collect things on time and bins go missing and are not replaced. following the councils internal review process, the ICO will refer you of complaints and member enquiries had now reduced to expected We will respond within 10 working days of receiving it. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Thanks for getting back to me. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? endobj We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. Waste and Recycling - Melton Borough Council To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. Report a problem with this page. | Copyright 2013 Merton Council and its licensors. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. Issue - items at meetings - Annual Complaints report - Merton Council Ms M has complained about the way the Council has handled the child protection case relating to her son. services through our wholly owned subsidiary I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years !