Your call or e-mail must be received within 7 calendar days from the estimated delivery date. DPD has a compensation scheme which allows businesses to claim refunds in the case of events like delayed package, lost package and damaged package. certainly lost but as long as DPD is not closing investigation, no cancellation possible. I submitted the form, it sent an email. Come 1pm on the 20th, I get home and notice an email saying my delivery was here, checking the porch there was nothing to be seen. Call our Customer Service team on. 10636682. I'm just looking for some advice from people with maybe similar experiences. This seems to be a bit dramatic but frankly on the record of these people, I don't see any other way to go. I paid for PCS to deliver me a PC which they haven't, it has gone missing and the fact alone that it's missing and unaccounted for leaves me not to trust the product and entitled to a refund, hopefully anyway. I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. This was then updated to it's at the Bham hub at 05.15 on the 16th and is on it's way to magherafelt followed by a further update at 07.18 saying there's a delay with your parcel at our hub. I've got in touch which pc specialist to ask for a refund so i can go and buy with gladiator pc who hopefully won't lose a 2k order so easily and will maybe get in touch with me to let me know what's going on if that ever where to happen. All attribution rights and moral rights in my copyright work are asserted. If you had paid by credit card or by debit card, it would be much more straightforward. We're here for you! - If your parcel is past its expected delivery date, you can contact us to open an enquiry. I checked the email- it's got a photo of the parcel at the side of my house. And why dont you care?? Because of this I had laid my bins down in the driveway to prevent them flying into the neighbours, which leads me to my next point of the bin not even being mine. How about contacting the sender and saying Hey we screwed up this delivery, please send it back to us so we can try again. Copyright Reclaim the Right Ltd - reg: 05783665, Welcome to the National Consumer Service. I thought make it right was optimistic in the circumstances, and I was right to be skeptical. In case your parcel was delivered to the wrong address, the courier company will try to recover it for you. Actually yes - I bought a table from Amazon and the driver put the parcel on a random persons door and snapped a picture. Begin by sending a statutory request for your personal data. Won't get my new upgraded phone (lost parcel at DPD) Vodafone won't Utilize post-purchase touchpoints to run marketing campaigns that drive sales. Archived post. I ordered some stuff online for my new PC from various sellers online. OK, fingers crossed. I waited on Saturday for my delivery. I look forward to hearing from you soon. Nothing. Please prove you are human by selecting the. They are likely to come back to you and say that it was delivered. If you issue a claim then you can count on 14 days for the letter of claim, either 14 days or 28 days for a defence to be filed then to mediation I suppose you're looking at four or five months at least before any chance of the problem being resolved. In this case, you will need to send an e-mail to the company with a description of your complaint and include details such as: With DPD, the complaint process has to be started within 7 (seven) days and needs to be submitted to the depot. From service failures to invoice errors, learn how you can recover refunds for 50+ carrier errors and save up to 20% of your shipping cost. DPD delivered my parcel next door, they said they have lost it. Cloud based platform with no coding required. The PC which cost two grand was due to arrive yesterday and showed as leaving the hinkley hub on its way to magherafelt which is in the north of Ireland at 00.24 on the 16th. I was also out within a minute of receiving the email, which was only a minute after the van drove off. This is just a quick reminder to ensure that you are posting a new thread or question in the appropriate forum. Details concerning the parcel, such as measurements and weight; The invoice of the shipping service as an attachment to the e-mail. Can I get compensation? They really shouldnt but it happens. You will need to provide them with every detail and documentation required so that the losses could be estimated and recovered at a later stage, if applicable. Unlimited access to email notifications, logistics intelligence & more at zero additional cost. Long story short, I purchased a smart watch for 150 on Saturday night with next day delivery. It is vital to regularly check the tracking system for any irregularities in your delivery. https://t.co/M3gkeQAvsO, Debt assignment, LBA and charge - legal query. You arent going to lose money. Spoiler: it didnt. The Terms and Conditions of the company will give you more details of what you can or cannot do. I would quite like to get it back because it was not a cheap coffee machine, I'm wondering what my rights are? Powered by Invision Community, Please stand by for a response later on today. There's a recent internet-famous video of a delivery driver doing this, the owner had a "ring" video doorbell though. To have an automated claim process Sign Up with LateShipment.com and automatically file claims for eligible refund. Sad to see so many posts with similar issues as me! You can accept all cookies or. If you want the smartwatch badly then by another if you have the money and this time use your credit card or debit card and then you stand a better chance of getting a chargeback from your bank. DPD will be able to confirm once I've finished there investigation which they will then contact PCS to inform the outcome who will then contact you. DPD (UK) - Contact Us Warning: I use dictation software. It's clear that Currys are liable because they have a legal obligation to deliver the item and if you want to cut to the chase, you should send Currys a letter of claim immediately and given 14 days to refund your money we will start a legal action and without any further notice. Of course my parcel didnt come the following Saturday either! Very pessimistic but on the experience here, probably quite realistic. Please help the CAG. Hi, So on the 27th of December we sent a coffee machine to sage for repairs. Compare The Market Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution (Firm Reference Number: 778488). I used to temp for City Link waaay back in the day before they went bust and dealt with missing parcel claims. DPD have lost my parcel! what are my rights? : r/LegalAdviceUK - Reddit Wow serious business!! Use your own judgment. DPDs social media presence have said they will do what they can (so far nothing), look into this and update [me] soon. Washer dryer ordered 2 Dec, installed finally 31 Dec and still not working. Reddit and its partners use cookies and similar technologies to provide you with a better experience. https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim They will probably leave the note in a place where the wind or the rain cant damage it. Not only should that be frowned upon for obvious reasons, we're currently experiencing 50mph winds with wheelie bins acting like kites. If you are lucky the PayPal dispute may produce something but even that is likely to take time. Courier companies like DHL, DPD, GLS and others do their best to locate them, but unfortunately, it does not always end up found. If you think your parcel is lost, you should: If your parcel is lost, sometimes courier companies can track it down. If you believe your parcel is missing in transit, we advise that you check whether or not your parcel has passed its expected delivery date. Now I've received a letter from Delivery Investigations LTD asking if I received the initial parcel, which I didn't. There's no contact number, email, or website for this company and want to know how intrusive an investigation might be. The initials don't belong to anyone in my household but have my surname. And waited. My questions to anyone who reads this are - is this normal for a package to go missing and quickly turn up? If the Customer fails to do so, the Company shall not be liable for any loss or damage, save and except where the Customer proves that: (b) In the event of a claim for damage, the Customer must ensure that the Consignment and its packaging is held for inspection at a location within the United Kingdom and will provide photographic evidence with the evidence submitted in accordance with above given Condition. How about reassuring me that you havent lost my five pounds, will refund it since the delivery obviously hasnt happened as it should have done, and will give my the very best complimentary delivery service when my parcel finally comes back to your depot? The issues first begun at the first shop we tried dropping the package off at, they out right refused to take because 'it's too big'. For more information, please see our parcel was delivered to the wrong address. Our site uses cookies to give you the best experience on our website. It is 10pm Tuesday now and I am still waiting for any response to my tweet from Sunday And how about the 5 pounds I paid for Saturday delivery, is it lost too. I should've used them this time but went for a little bit of saving which in hindsight was silly as I saved my 100quid which isn't much in terms of a 2grand order. 16th was only yesterday, we had someone on here before Christmas post their order seemed to be lost but all was sorted a few days later. Curry's Purchase - DPD lost my parcel. - Consumer Action Group Check out for manual claims here. The shop insist dpd picked up the parcel and DPD are saying they can't track it but will launch an investigation ( not getting my hopes up) to try and track it down. In case you think something went on and if your house or apartment has security cameras, you can ask the doorkeeper or guard for special permission, to try and find what happened to your delivery. The fastest way to contact DPD. Bizarre things happening nowadays P.S. The driver kindly told me I could go to DPDs website and schedule a weekend delivery, which I did, for the princely sum of five English pounds. Track My Parcel; DPD Pickup Shop Finder; Find My DPD Depot; Service Disruption; Your Delivery Preferences; Complaints Charter; Packaging Tips; Help; Contact Us; Contact Us. It is essential to be aware that the claim procedure depends on the Terms and Conditions of the company that provided you with the service. When I dropped the parcel off the shop keeper gave me a slip with a dpd reference number on it and the barcode which was on the same slip was stuck on the box and then scanned. --------------------------------------------------------- Yeah I am at work still, sorry. Slightly annoying that there was no phone call, no calling card left etc, but never mind, not a big deal. Sadly, this will take a few days but its out of PCS's hands until DPD deal with the ticket and confirm to them its lost. And by the way, where is my five pounds? Save up to 20% on your shipping invoice through automated refund claims with LateShipment.com's parcel audit software. New comments cannot be posted and votes cannot be cast. You can always turn to the European consumers rights for more information. Failing to deliver as scheduled once is unfortunately, twice is starting to look incompetent. Its now day 10, the tracking number still doesn't work and we haven't heard anything from them. Learn how to boost customer conversion rates with our last mile delivery certification. Five pounds debited to my account, and a delivery for the coming weekend scheduled. Can I charge back this? Contact form | Your Delivery Experts | DPD In case something is wrong with your package, you can either submit the complaint directly online or call GLSs hotline in the respective country. I thought "make it right" was optimistic in the. You will be forwarded to the claims department if the customer service department is having problems resolving your problem. DPD have lost my parcel! Are you wondering what do it in the case when your parcel is lost or just missing? DPD Missing package I ordered some stuff online for my new PC from various sellers online. If they can't locate it then they'll pay out compensation to the seller (PCS), but it usually has to go through a few admin hoops and then finance sign off before they send the cash, so it can take a little time to get back to the seller and then the customer. Be wary of such a trick, folk! The reason I said a competitor was because I used them before and their customer service was fantastic. Heres a tip: dont lose your customers money! Hello all! I think I'll phone tomorrow and if it's not located or no updates I will open up a claim with my credit card company for a refund if PCS don't give me one however I'm pretty sure they will have to refund me and they can take it up with DPD as I have zero contract with them. It is a web form that sends an email. Use technology to predict delivery exceptions even before they affect your customers and gain an edge over your competitors after this session with our experts. DPD are the ones who lost my parcel but I have a contract with Parcel2go. Of course I wanted to complain! DPD Lost My Parcel. Advice Please - boards.ie Paying by PayPal is the situation a bit more obscure but certainly you should begin by raising a PayPal dispute.