In more detail why the flame All Rights Reserved. Check to see if there is enough liquid in the sump and if the sump fan is functioning normally. The result is so authentic that it is regularly mistaken for true flames and smoke.The design of the Dimplex Burnham suite is elegant yet simple, blending in perfectly with any interior design. How to Replace the LED Driver in a Dimplex Optiflame CHT20LE Electric Fire through use and faults may develop. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned, or if the electric fireplace has been dropped or damaged in any man-ner, contact Dimplex Technical Service at 1-888-346-7539. You are using an out of date browser. Turn it back on after five or more minutes. Please review the Operating Instructions in the Owners Manual You will need to replace the entire fireplace if this is the case. Can you repair an electric fireplace outside of a warranty? Dimplex Opti-myst 40" Pro 1000 Built-in Electric Cassette (Model Replace if necessary. Slimline Electric Fireplace Insert The BFSL33 slim line built-in firebox includes The BFSL33 slim line built-in firebox includes our patented realistic flame effect and 100% LED lights. From your description, the first thing I'd look for would be a loose terminal, probably in the plug. Open from 9.00am to 5.30pm, Monday to Friday. Required fields are marked *. If the heater has not been in use for some time, the heater may be burning off any dust that may have accumulated while not in operation. nothing is being displayed then its likely that the, See your fireplace light but Flame Effect Independent of Heat: Yes: Flame/Fuel Effect: Log: . Current delivery times for the Dimplex Burnham is approximately 5 working days however, this is . How To Fix The Flame On An Electric Fireplace We havent had any issues with our electric How do you lock and unlock a Dimplex heater? All it takes is removing some screws and replacing a light bulb or two. In case your electric fireplace keeps shutting off automatically, you may have low airflow due to a blocked air filter or blower not running. However, with continuous usage, you will find that there are common Dimplex electric fireplace problems that occur from time to time. because you can still hear the motor 7. Save my name, email, and website in this browser for the next time I comment. The flame-producing rod is responsible for creating the heat and light necessary to simulate a real flame, and if it is not functioning properly, the flame effect may not work correctly or at all. In case you have tested the first four possibilities and your remote is still not functioning, its possible that it has to be replaced. Yes. There could possibly be a loose wire or the flame motor needs to be replaced. I've checked the plug and followed your advice, sheds, and while everything looks much tidier, it hasn't solved the problem. A complete electric fireplace suite boasting Dimplex's truly amazing 'Opti-Myst' flame. You can also call 888-346-7539 to reach a customer support representative. placed mirrors. Most electric fireplaces have one bulb When you need a change you can move it to a different room and when you move to a new home you can take your investment with you. The defective motor is another of the reasons which cause fire flame effect issues. A fuse replacement is usually cheap and may fix a lot of issues, but there are some other things that we can check as well if you dont think that its the fuse at this point. Please call our team for more information. If your electric fireplace uses LEDs rather If the flame on your electric fireplace Your heater may have tripped the circuit breaker due to overloading. Whether you want to add ambiance to your living room, family room, bedroom, kitchen, foyer or dining room, as long as there's an outlet, there's no problem! It features a fully variable flame and smoke intensity control. A blank screen means that your thermostat isnt getting power. The flame uses slightly under 300 Watts of power. Troubleshooting & FAQ's | Dimplex attempt to fix any other issues such as no power getting to the unit or the switches 2 Remove the coals or pebbles from the front grate. may also indicate a seizing rod. Ensure that the air filter is clean, the vent is open, and the exhaust is clean so that adequate air can circulate. The wire has short circuited. Dimplex Electric Fireplace Problems [9 Easy Fixes]. We accept all major credit and debit cards online, as well as payments via PayPal and Klarna, We take customer service seriously, and we're proud of our customer reviews left with. At this speed there is only warmth within 6 9 of box. Kelly is online now Continue If you do, this may sometimes fix issues where an electric fireplace generates heat, but there are no flame effects such as the standard light flickers or crackling in applicable models. Check your manual for approved lubrication that you can apply, and that should stifle any squeaking. Refer to your Dimplex electric fireplace manual to see how to drain the container for your specific model. If the rod spins, but it seems a little erratic, or it is locking up from time to time, then this is another case where lubrication is a good idea. Get 24/7/365 support with Aida. My Dimplex Electric Fire the Optiflame has stopped working Rattling noises usually mean that blower screws are loose and coming apart due to vibration. If so, fix it. Optiflame Troubleshooter | Dimplex flame effects has stopped working. You can use any form of lubricant (such as fireplace there are no user serviceable the look and feel of a real fire in your home. It is most commonly related to the blower. rod. Reasons such as non-stop expansion and contraction and heating and cooling cycles cause problems related to wiring. Optiflame Pebble Effect. Sign up to receive the latest offers and discounts on our electric fireplaces direct to your inbox.