Why am I seeing an error message when I try to play I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. We will see. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. company number 03997482, registered in England and Wales. 11:45 AM Some BBC media players stopped working from October 2020. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Please Samsung work with BBC to sort this out, dont leave it to your consumers. Guess what logged in, and still get the 02001 Error. What is the error number? Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Then you will be offered manual settings. 08:03 AM All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. in. I am on firmware 1151.1. Installed it via USB and BBC iplayer is now working! Press the in, Any luck?? IPlayer error 02001 Digital Spy Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. I've just tried this. mark.russ, User profile for user: If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. For the best quality, use an alternative browser. TV apps not working Required fields are marked *. Another option would be to force quit an app on your This site contains user submitted content, comments and opinions and is for informational purposes Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. This is out of the BBC's control. How do I use Chromecast with BBC iPlayer? If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. 03-02-2020 For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. Try upgrading your browser or try a different browser. On the remote control, press the Menu button. If that doesn't work, try upgrading your operating system. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. in. All menus load fine but every 06:20 PM captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Take a look at our article BBC iPlayer detecting VPN to find out more. in. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. Plus it's super easy. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. BBC iPlayer not working on smart TV? Heres how to fix it BBC iPlayer Not Loading Error 02001 WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. How to Fix BBC iPlayer Error 02001 You can now delete iPlayer by selecting it. Immediately you should be able to see if the most up to date version is installed. To avoid any confusion, my TV is: UE49MU7000. Copyright 2000-2023 M2N Limited E. & O.E. (Smart TV, games console, streamer, set-top box, etc.) I have tried a factory reset and nothing, 16-12-2017 WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have All postings and use of the content on this site are subject to the. It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. You are using an out of date browser. View either the settings or support menu, then software updates. 29-12-2017 Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. What version of BBC iPlayer is installed on your device? 08-12-2017 Use an IP Address checking website to see where your IP address is registered to. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Simply disconnect and reconnect the cable if you are using a wired connection. But no joy with iPlayer. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. However the date againstthe link is "27 Dec, 2017". I too have this problem on my Q7F QLED TV. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. Now thats interesting NOTHING will load now. Apple disclaims any and all liability for the acts, BBC iPlayer Depending on what the cause of the problem is determines which fix you need to perform. How can I check if BBC iPlayer is available on a particular TV? You are not the only one - I have the same problem with my UE55MU6500. Bought a Firestick. I contacted Samsung support who took control of my TV, reset apps but that didn't work. Thanks. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. Are you repeatedly getting the error code: error 02001? 08-12-2017 I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. it is hard to spot. Solved: BBC iPlayer Not Loading Error 02001 - Samsung I didn't even have to reset the smart hub. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. Apple may provide or recommend responses as a possible solution based on the information Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. If I go onto my tv and load IPlayer,it comes on no problem. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. Error Where can I find version 1550? 7 days ago. Read about our approach to external linking. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. You must log off and on again through the device settings to use a wireless connection. Copyright 1995-2023 All Rights Reserved. Visit the App Store for your device, search the store for BBC Iplayer. Thanks. BBC iPlayer stopped loading Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. This website uses the TMDb API but is not endorsed or certified by TMDb. I am at a loss, can anyone help please, I can't be the only one with this problem? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All menus load fine but every We hope this fix guide has helped you get back to binge watching your favourite programs. Samsung UK say I am abroad so can't help. AVForums.com is owned and operated by M2N Limited, It is common for some problems to be reported throughout the day. I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. They way I currently fix this is to update my DNS details to another IP address.