You can only search for multiple records which are all the same object type. Follow these steps to integrate the leading Sales Engagement Platform Outreach with your powerhouse Salesforce CRM. Team up with thousands of leaders beating the new path to revenue. Get matched with an experienced Consultant who'll handle your integration in no time. With the Salesforce for Gong integration, you can import Salesforce fields and tailor Gong to your org's sales process. Gong provides customizable options for defining which web conferences it records. Deal is in commit stage but no conversation around pricing? Gong analyzes and transcribes your calls, and identifies key topics. It uses AI and machine learning to help you gain critical insights into whats happening with your sales team, your deals, and your market.Revenue Intelligence is the new way of operating based on customer reality instead of opinions. We do not store credentials, just the OAuth token. from 8 AM - 9 PM ET. Gong.io has 521 reviews and a rating of 4.83 / 5 stars vs Salesforce Service Cloud which has 681 reviews and a rating of 4.43 / 5 stars. Yes! Pre-call emails. Compliance at Gong - Gong If you want to push calls or tasks into Salesforce the . Gong imports Salesforce data from 5 objects: Yes. 40 Tuval Street Contact, Deal, To-do, etc.) Gong has implemented measures to ensure you remain GDPR compliant. trademarks held by their respective owners. Some countries and U.S. states require that both parties on a call must be notified that the call is being recorded. Various Manage user data capture permissions and license: Use Salesforce fields to automatically manage data capture settings, permission profiles, workspaces & licenses. Zapier is the next best thing. If you know a deal is about to go sideways, address risk early so it doesnt flip to closed-lost. We can help. Suite 04W101 Recognition Bad bad. What sets top performers apart? Duis cursus, Oops! Grand Canal House, Thats it! Ramat Gan 52522, EMEA Office Appointlet Capture all web conferences, understand what's being said and deliver real-time insights. This allows companies to take advantage of the best features of both platforms and get the most out of their investment. Gong has become the foundation of our business model for knowledge sharing. If you want to use Gong for Salesforce in Salesforce, you can manage installation and settings in the Export to Salesforce area. You can use the free utilities, build custom objects in Salesforce, or use paid AppExchange apps to build and maintain the metadata dictionary and manage the documentation. Track when competitors come up in sales call recordings and which deals are impacted to capture the lions share of your market. Thank you! If you don't want to add any event properties, please enter 0. Whichever web conferencing platform or VOIP system you use for calls, whichever CRM software (Salesforce and more) your team relies on to track sales: Gong integrates with it. Pick which type of object you want to watch for changes on. 1 Grand Canal Street Upper If multiple search values are provided, the choice will be applied to each search value. Enhance Salesforce with Code | PDF. If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. and see how its correlated with win rate. Top companies trust Zapier to automate work and free up time. Copyright 2023 Gong.io Inc. All rights reserved. Note: this customization is not limited to our Salesforce integration. Because Gong automatically records and logs calls in Salesforce, you can create reports that are based on conversation data and data within Salesforce, such as competitors or aggregated activity by opportunity. This is useful if an application has an API endpoint that Zapier doesn't implement yet. Yes, it is possible to integrate Gong with Salesforce. 1 Grand Canal Street Upper Ever wonder how Gong works? Gong + Salesforce Essentials Integrations - Zapier 39th Floor But every approach has its costs, which needs to be factored into any decision. No more call shadowing. Manager. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. Gong.io Pricing, Features, Reviews & Alternatives | GetApp Click Allow to authorize Gong to access Salesforce. Finds a record of a Salesforce object using a Salesforce Object Query (SOQL) WHERE clause. Get a demo to see how Gong can help. This list is derived from your recent items and includes records owned by you and other . Gong requires this access to read data using REST API. Keep every deal on a path to close. Contact, Deal, To-do, etc.) Gong integrates with all the pieces of your sales teams tech stack (call recording VOIP, CRM software, web conferencing software, dialers, email). Incentivized. Copyright 2023 Gong.io Inc. All rights reserved. Enrich your training by adding Gong Calls to Lessonly lessons. Connect my apps Free forever for core features Leading privacy management platform. Create a new record or update an existing record in your app. Connect your Gong to Salesforce integration in 2 minutes | Zapier ", "The Gong app is a welcome addition to AppExchange, as they power digital transformation for customers by empowering teams to take advantage of customer interactions," said Woodson Martin, GM of Salesforce AppExchange. 40 Tuval Street Salesforce is the worlds #1 customer relationship management (CRM) platform. is created. Examples include: More data = more insight = more (closed/won) deals. These tools are relatively easy to connect and designed for a simple setup via theirAPIs; however, extracting the most value from Gong means that you have a clear strategy on how you will use the insights collected to inform on your sales activities and playbook development. "Gong's AppExchange app just makes it easy to identify, analyze, and report on what's working, what needs to be improved and ensuring deals don't lose momentum. Cognisms premium database gives you verified contact data for the decision makers you want to do business with. If we didnt have Gong, our productivity would be significantly lower both as a business and for our reps. Get the Entire Team on a Single Source of Truth. Salesforce | Gong Collective Get alerted when this happens so managers can better coach their team. Pretty cool, huh? That's right. With 5,000+ supported apps, the possibilities are endless. See our help docs for Tips and Examples. Data Loader. Triggers when a field of your choosing (ie. Act on guidance for key workflows to improve productivity for prospecting, pipeline management, forecasting, and coaching. Requests can only be made to domains associated by this application. Easy automation for busy people. After invitees consent to be recorded, they are directed to the meeting. 201 Spear St. 13th Floor, Zapier lets you send info between Gong and Salesforce Essentials automaticallyno code required. It's important to keep in mind that the Gong Salesforce integration is more of a business process challenge than a technical challenge. It automatically starts recording meetings across telephony systems and webconfering, transcribes speech to text, and analyzes with AI. The Gong package comes with pre-defined reports that you can adjust to your needs. Gong Collective - Integrate your tech stack to get full visibility into Oops! Send notifications about calls and comments to calls via Slack channels. What is really in your pipeline? record rate of all calls captured by Gong, ISO 27001 globally recognized, standards-based approach to security. Gong really becomes super charged when you integrate it with Salesforce. They use call recording software to help them with note-taking in calls, to review their game tape and improve, and to learn from top performers on the team. Transform your sales team into quota-shattering super sellers. If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. 201 Spear St. 13th Floor, What would happen if your reps did too? Your submission has been received! They use Gongs call recording system to proactively identify coaching opportunities in their reps calls. Call more accurate forecasts with reality, Built for the largest and most complex GTM teams, Enterprise collaboration that works for you, Experience a one of a kind world to learn, engage and influence, Build your skillset and learn best practices, Game changing strategies to unlock reality, Data-driven posts for growth-minded execs. No problem. Fill out the form to get started! You can automate the process instead. Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism. Cision Distribution 888-776-0942 Gong analyzes and transcribes conversations so you can see (and hear) what sets your top performers apart. The name of the action event like "Contract Signed" or "File Downloaded". While Gong offers powerful revenue intelligence and analytics features, it's nothing without a quality data source. Optionally create a record if not found. Not to mention that but the Gong team are the very best in the business. Contact, Lead, Opportunity, etc.) FoundHQ will match you with a handpicked Salesforce Consultant that knows everything there is to know about integrating Salesforce and Gong. Gong automatically captures and updates data across your tech stack so you have unprecedented visibility across your teams, deals and pipeline.