I received 2 sets, one that was originally missing, and a duplicate of the set I had originally picked up in the store. Also, Check out Visionworks Return & Exchange Policy. Visionworks offers a simple 30-day, money-back guarantee. Specialties: Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. What is Visionworks doing to help prevent exposure to COVID-19? The young lady was very helpful. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Visionworks. Here are 8 tips for writing great reviews. The returned pair of glasses must be in new and original condition. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. Find out how we combat fake reviews. Told me I had to give a rating if I could there would no rating your service was that bad! Guarantee vary from product to product and can even vary for the components. Eyeglass Stores test program at Online purchases. Which of course never happens. And they didn't know how to use the new system that they all were complaining about that they weren't trained properly. A Rundown of the Visionworks Return Policy - DoNotPay Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This is not right at all. Eyeglasses must be returned in the original packaging and in saleable condition. I need to talk to someone in the store but still sends me to customer service center. If you dont have it with you, you can still return the product. Take advantage of a 54 year old Female Veteran? I am so glad they have a structure you can go to. I emailed customer service and told them the reflective coating on my new glasses was not performing.They responded that someone from management would get in touch with me shortly, well its been 2 weeks with no response. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. You have to fill out a request letter, make a few calls, fire off a few emails. Are there other similar companies to visionworks that are less expensive or better? The guidelines for returns differ significantly among companies and product categories. To initiate your request, sign up for DoNotPay and follow the steps below: Once you complete the steps above, our app will generate a letter request and mail it to the company right away! All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Enjoy reading our tips and recommendations. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Thank you again Isaiah! I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. The lens would yellow after a year, halo effects, and the prescription was off. Has anyone returned their glasses? One-year warranty on featured frame brands. I told her that it doesn't even make sense to have a teleview appointment. LensCrafters Return Policy Refund & Exchange Policy 2023 I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. After all he would be reporting to a specif office and person but he refused. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. I have contacted the store and I always get the same story. So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. No one tells you what the process is or what is going on you're just told to sit in a chair.. I could replace the original but not upgrade. Buy VisionWorks - Rear Observation and Backup Camera System with 7" Monitor for RVs & Trailers - Compatible with Furrion and Voyager Mounts . 15 minutes late for 10 am appointment. I bought two pairs of glasses, buy one, get one free. How easy is it to get a hold of customer service at visionworks? Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. The staff names were Shenita, Mary and Dustin. Passwords are 6-20 characters with at least one number and letter. Information provided by various external sources. I have been a customer here for along time, but not sure what has happened!
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