They are literally selling furniture that is not in stock or available in a warehouse anywhere. VCF needs to retrain there sales staff, managers and affiliation staff at this store. If you really want to buy your furniture there, definitely purchase the warranty. I told them I wanted the couch delivered but I wanted to speak with the manager, as I was hosting Christmas at my house (something I had discussed with the original saleswoman) and now had half a sofa. They called me again today for pick-up which means it's really not cancelled and then they say, I have to call online customer service to cancel it. This brand offers a wide range of contemporary furniture at affordable rates. The associates flocked around my wife and giving her the stares and weird looks - making her uncomfortable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for." Sara in Phoenix, AZ. Ms. Smith refuse to provide it for me. I'd rather go to ikea and put together my furniture by hand without any manuals than deal with any of the team members under this branch. When I called two weeks prior to my delivery date to see if the couch would be delivered sooner, I was told that the couch was out of stock and they couldn't guarantee a delivery date at any point this month. If I didn't like it then I could return it. I told him to remove the side table and the mattress. Furthermore, there was fraudulent separate purchase made when I initially signed up for my value city card (this issue was eventually resolved but took a lot of time and effort that no full-time worker has and is yet another example of this company's disrespect for customers and their incompetence). Thank you. Value City Furniture - Complaints Board The room were the furniture is located has probably been set in ten times with in a year. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. She offered to reimburse us for the rental to bring the furniture back, but not the other damn times we paid to rent because we were initially told to pick it up. Connie. Devon was so rude that I don't even know how she is employed anywhere much less in customer service. He's awesome. They called and delayed 4 times now. You absolute buffoons. Our community is ready to answer. Value City Furniture Reviews | Read Customer Service Reviews of Business Incorporated: 7/27/2000. Placed my order for a lift chair in September and keep getting reasons for the delay. They will just piss you off badly!!! Your customer service is terrible. Value city had to come replace the left sectional couch several times. The brought the wrong product the first time. Not a single apology from anyone spoken too and no return calls back from the corporate office. $119 may not seem like a lot, but to those of us who work two jobs and saved up to buy a new bed for upwards of $1,000 that I haven't had ONE GOOD NIGHT OF SLEEP ON -- it stinks. They arrived right at the beginning of the 2 hour window and got our sectional all set up in about 15 minutes. She waited for quite a while and our furniture never showed up. Seating is perfect for what we needed and high quality as well. Furthermore when they fail, they try to blame it on you. The leather is peeling and the wood legs are bubbling. They are polite and quick. Pam Morton is so incredibly helpful! That's who! Please keep up the good work. They have an entire section on their website dedicated to sale items. Conclusion: the furniture is of decent quality for my needs. Ask a question about working or interviewing at Value City Furniture. I was going to be off at that time I just added an extra vacation day. I hope you see this message. My fianc and I went into by a bedroom suite and ended up buying that as well as a couch and a mattress. I have been to the value city in Gurnee plenty of times. I will NEVER EVER NEVER EVER purchase another piece of furniture from this place. Be the first one to find this review helpful. I bought a bedroom set from here. At least they aren't rude. I can't wait to see it in my home!!" In the end, I found out that it was just some guy in a gray suit probing people. When I contacted the headquarters of Value City they apologize and said no store had any notes of even speaking with me just one record of it in 2022. 66. Please lift the curse of shitty furniture stores. I should send them the bills from my massage therapist. Well first off, my wife and I are satisfied with our selection. He is our new go to guy! The sofa is a piece of junk. I worked with Chris and she was extremely understanding. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. Furniture at a value is this stores goal. Not combinable with other offers and promotions. I had the delivery set for 9/5/14 as I had to make arrangements to get my old furniture removed, and at the time the piece was out of stock. Value City - Mattress Store Reviews | GoodBed.com 2022-2023 Slumber Search $1,000 Scholarship. Value city is a good job Apr 7, 2023 - Front Desk Representative in Woodbridge, VA Recommend CEO Approval Business Outlook Pros Hourly pay was okay for the type of job I did and job was diversed Cons Managers had their favorite employees and treated them better and favored them Be the first to find this review helpful Helpful Share 3.0 2 guys in the store told me to go around back but treated me like I was a moron for going in front. They also had a sale going on that I was interested in. Our lives have been forever changed threw DESIGN. I want the filthy display model that everyone has been sitting on, spilling on and kids have been jumping on, in my home. 3. The wife and I stopped here looking for a coffee table and end tables. Share. That's not my problem that you can't figure out what to do faster, I informed customer service right away. Called the manager immediately. THE WORST. Overall we are very happy with the experience. Best sales people around. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. After assuring Robert I would return within 30 days to purchase another $4000 in additional furniture, he still refused to sell me another nightstand. It's not my problem your shipping and delivery people are idiots. They forgot our tables and didn't want to come back stating that they were not in the warehouse. An item was ordered and scheduled for delivery. 7 DAYS CITY HOTEL - Prices & Reviews (Ukraine/Dnipro, Europe) - Tripadvisor He was not able to remove the items we did not want and rather he chose to CREATE a NEW ORDER. Last but not least, weve arrived at the bedroom section of this Value City Furniture review. Before you make any final decisions, its best to keep reading this Value City Furniture review to find out what customers have to say about the companys quality of products, customer service, and delivery. Very deceptive business practices. Complaints Contacts. Overall, customers have good things to say about their experiences with Value City, but there are some complaints reported about delivery, perceived quality, and durability in some cases. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. The salesman Mr. Sung Koo was very patient and helpful. Buyer beware. I call back and the customer service woman proceeds to tell me the manager left her a note to refund me 100 dollars for my inconvenience (I at this point had not mentioned anything about wanting a discount). VCF scored an "F" grade for customer service right away! Youll also find hidden charging ports to keep your tech alive and powered up. I had been other places but wasn't finding anything in a style I liked that would fit my space. They are a furniture store. I gave them all the details they asked for and all the pictures. Want to know more about working here? I will shop there again soon! Lets take a look at some of the brands best-selling reclining furniture. I was also told that this is the 10th desk they have returned. "I am confident that the cooperation between . She also basically said it was our fault for signing off in it when we picked it up! I can't believe they are still in business. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years. He's very patient and answered all of our questions. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. Mr. Smith laughed at me and said his boss doesn't have business cards. To write a complaint about Value City Furniture and get an answer from the officials of Value City Furniture, Complaintsboard.com's objective complaint writing and answer providing system can be used. I have been here multiple times. Value City Furniture has been around for almost 75 yearsand has been run within the family for all that time. They also have a community of 122k followers on Instagram. I didn't want war. Thank you Value City Furniture. There, youll gain inspiration on how to style your home while also being informed of the companys new items. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. After discussion he offered the fee 50% off. And their furniture of course! The salesmen are helpful and work to get you the best deal. You were beyond helpful, John. We found 2 leaning bookshelves and a faux leather sectional with ottoman for our living room. However if you want to do delivery I've heard good things. They offered to exchange my dresser. They can't refund the money, they can't pick up the wardrobe back, but they can offer 20% off. Guess we should have just been looking at it instead?? Not only have I not received the couch we have been paying for since December, a couch was delivered to my home by the most unprofessional crew on the face of the earth. Happy with my purchase and highly recommend shopping at Value CIty Furniture - either online or in person at their store. I will definitely be shopping there again.. I would definitely recommend the salesman and the couch! I've always had great experience here. I haven't had to order anything from them, so I can't comment to that. For value.. The mangers there aren't good either. i was told it could not be fixed until 8-15-16. i asked for my money back on the chair. 25 minutes go by, I call back and call back some more and no one was answering the phones. The sales people are alright, your average sales people really. 3 for town-gown relations and No. So I still have no bed after attempt two. BBB File Opened: 12/2/2003. At first glance, it appears as if Value City Furniture is offering great deals. I was happy with VCF until I had to file a claim on the warranty that I paid them for.
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