If you still need more help, see the contact information for technical support, Postal Store orders, and more. But some circumstances warrant notifying us here at the OIG, or the U.S. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. PostalPro Tools | PostalPro - USPS NATIONAL CONSUMER PROTECTION WEEK March 28, 2008, Area Consumer Affairs Managers and Customer Service Program Specialist Contacts. Consumer product and service complaints. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan case information I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. Once on November 16, 2022 and again in January through USPS.com. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. If you still need more help, see the contact information for technical support, Postal Store orders, and more. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. Complaints for USPS-Consumer Affairs Office - Better Business Bureau Find the best way to get help and connect with USPS. i need some one to fix the **** in yuma **. The most common questions have to do with tracking packages or delayed delivery. The postal carrier keeps holding my mail for no reason. For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). He gave me my letter and said something about how he couldn't deliver it because a truck was blocking him. Still nothing. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. Hours of Operation Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? PDF "All About the USPS" Why am I being treated with malfeasance and indifference? Another option is to file a complaint with the Postal Service Consumer Affairs Office. Email: USPS Customer Service Note that complaint text that is displayed might not represent all complaints filed with BBB. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. What next? Ask a real person any government-related question for free. Washington, D.C. 20260-0004. i have send emails and reported this to every one i can think of. Postal facilities are closed on federal holidays. Saturday 8 AM 6 PM ET. Monday Friday 8 AM 8:30 PM ET For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Closed Saturdays, Sundays, and Postal Holidays. i have done reports with **** police, better business bureau, post master and the local post office. See a list of all upcoming USPS holidays and events. Monday Friday 8 AM 8:30 PM ET USPS Corporate Account Address Element Correction / Address Change Service Saturday 8 AM 6 PM ET. If you need more help, please send us an email. They will get you the answer or let you know where to find it. This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Use their online contact form. BBB Business Profiles are subject to change at any time. You must have JavaScript enabled to use this form. Fill out a short form or get tips to fix some of the most common issues right from your computer. This is why I am contacting the BBB.The ZIP code is *****. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. I had to go to post office and pay ***** to have the locks changed. Postal Service complaint Find out how to file a complaint with the U.S. Copyright 2023 USPS. I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. Laureen.B.Alt@usps.gov. If you have trouble using one of the following, please give us a call. They say you can call the direct line for further assistance but they a NEVER answer their phone. Complaint About Mail Service Use the USPS website's Email Us form. how to participate USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. For answers to frequently asked questions and customer service help: click here. Learn where to complain about a postal employee or facility. Something should be done and they need to be held accountable. I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Publications 10/22/2022 Find information on our most convenient and affordable shipping and mailing services. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. BBB is here to help.. I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. I am not judging people. They even showed it in THEIR possession, but it never showed up and never scanned delivered. The Technical Support team can help when a website application or form doesn't work properly. Email: george.r.kippenhan@usps.gov. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Major Account Manager. Get email updates on the latest OIG news. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. What is the best way to contact the United States Postal Service? - USPS If you do not wish to provide contact information, you may submit your complaint anonymously. At this point it feels like willful disrespect. Monday - Friday 8 AM - 8:30 PM ET. Before sharing sensitive information, make sure youre on a federal government site. Find out how to file a complaint with the U.S. Email Us | USPS If youd like to speak with a representative about another issue with your package, please call us. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. File a U.S. Monday Friday 7 AM 11 PM ET YouTube. Washington, D.C. 20268 Postal Contacts : Greater Pittsburgh Postal Customer Council Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Contact PostalOne! I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. GBPCC Industry Contact: Timothy O'Connell. Email: USPS Customer Service. Do you have a service problem? Alternately, you may email USPS byclickinghere. How do I Navigate the Interactive Voice Response (IVR) System? - USPS To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. Connect with our customer service representatives to help resolve your issue and get back on track. If you have trouble using one of the following, please give us a call. Well guide you through the process. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. APPEALING A POST OFFICE CLOSURE references Postal Service guide to mailing services: click here. For more details and a full list of services, go to FCC Telecommunications Relay Services. Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area Call with questions about stamps or orders placed online through The Postal Store. Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. The U.S. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Consumer Assistance | Postal Regulatory Commission Postal Inspection Service. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. Resources | PostalPro - USPS 412-359-7829. Connect with our customer service representatives to help resolve your issue and get back on track. Contact Us | Office of Inspector General OIG I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. LAST UPDATED: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). USPS Shipping Reviews: What To Know | ConsumerAffairs
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